Read the full guide

The Complete User Guide

Start with the service structure, plans, and subscriptions, then import on five platforms, verify connections, adjust routes, manage renewals, and configure advanced settings. Designed for users who want a complete understanding of how everything works.

  • 100+ countries / 160+ routes
  • Windows / macOS / iOS / Android / Linux
  • Unlimited devices
  • 7-day no-questions-asked refund

How this guide differs from the quick tutorial:Quick Start covers only the shortest path—account setup, ordering, importing, and connecting—so you can follow along as you work. This guide explains why each step matters, how platforms differ, how to diagnose route issues, and how to maintain your setup after subscribing. First-time users can start with the quick tutorial; return to this guide when using the service long term, moving to another device, or troubleshooting.

The guide follows the actual workflow from start to finish. Read the service and plan sections first, then create your account. If you have already completed your purchase, continue from “Getting and Safeguarding Your Subscription.” All client entry points are provided through the user panel. This guide does not provide static installers or display real subscription URLs.

Understanding Services, Subscriptions, and Routes

Start by separating the three components

When using VPNLP, you work with the user panel, subscription link, and client. The user panel manages your account, plan, orders, and subscription delivery. The subscription link is a configuration entry generated by the panel. The client reads that configuration, displays routes, and establishes the system connection. These are separate components. Installing a client without importing a subscription will not show VPNLP routes. Copying a subscription without a compatible client cannot establish a connection. After a plan expires, an old route name may remain in the client, but its configuration may no longer update or connect.

This separation lets platforms use the same subscription under one account. Windows, macOS, iOS, Android, and Linux all get their entry point from the user panel, so you do not need a separate plan for each device. The facts specify unlimited devices at the same time, so multi-device use is about traffic, route selection, and configuration security—not device slots. The more devices you use, the more important it is not to send the subscription link through group chats, public notes, or screenshots, because the link itself acts as a credential for reading the route configuration.

How monthly plans and data packages work

VPNLP offers monthly plans and data packages. Monthly plans calculate the traffic period from the activation date and reset traffic on the corresponding day each month. The Light plan is ¥9.9/month with 60GB, the Standard plan is ¥18/month with 250GB, and the High-Traffic plan is ¥28/month with 500GB. Monthly plans suit ongoing use with regularly replenished traffic. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they last until used and never expire, making them better for irregular use when you want the balance to remain available.

“Monthly reset” and “never expires” describe different rules. Unused traffic on a monthly plan does not change the allowance for the next cycle. A data package does not reset each month, but its balance decreases as data is transferred. Do not choose by price alone; first assess your usage pattern. Daily connections, streaming, and sync tasks make monthly usage easier to estimate, while occasional travel, temporary access to international services, or backup use has fewer time constraints with a data package. Check the complete prices and rules on the Plans page.

What route names tell you

Routes in the client usually include a region, city, or route type. The region determines the exit location, while the route type describes the path from the local network to the exit node. IEPL dedicated routes emphasize the independence and stability of the international link. Relay routes pass through an intermediate node before reaching the destination region. Direct routes take a more direct path, but their performance depends more on the local carrier network and international exit conditions. Route types are not simply a ranking; the right choice depends on the destination, local network, and current path conditions.

VPNLP covers 100+ countries / 160+ routes. Coverage indicates the range of available choices, not that every task should use the farthest or most elaborate route. For a destination service, the exit region and that service’s regional policies matter most. For downloads or general browsing, geographic distance and route type are usually more useful comparisons. See the Routes page for regions and route types. Readers who use Claude regularly can also read the Claude Region Detection and Route Selection Guide to understand how the exit environment affects account access.

User panelManage plans, orders, and subscription access
Subscription linkDeliver route settings to the client
Local clientChoose a route and establish the system connection

Choose a plan based on how you use it

Estimate your workload before comparing tiers

The key to choosing a plan is how you consume traffic, not how many devices you own. VPNLP supports unlimited devices, so including your computer, tablet, and other supported devices in one usage plan does not create extra device slots. The real question is which tasks transfer data continuously. Regular web pages, text-based AI chats, and document searches usually involve short requests. System images, cloud sync, high-definition streaming, and large file transfers consume traffic continuously. If several devices run automatic sync at once, their totals add up even when no device appears to be downloading actively.

When choosing a monthly plan, start with your actual recent usage. For light searches and short connections, consider ¥9.9/month with 60GB. For frequent AI tools, web work, and regular media, compare ¥18/month with 250GB. For sustained high-bitrate playback, frequent syncing, or continuous multi-device transfers, check ¥28/month with 500GB. This guide does not assign fixed usage figures to each task because traffic varies with quality settings, caching, update behavior, and background sync. The most reliable approach is to review your devices’ existing usage records and allow a sensible buffer.

When is a data package a better fit?

Data packages do not reset monthly, so they suit users whose connection frequency varies. You might use them heavily for a while and then connect only occasionally for an extended period, making a monthly allowance harder to use fully. Compare the three packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. All last until used and never expire. “Never expires” describes the package balance; it does not mean the subscription link can be shared publicly or that client configuration never needs updating. After a route change, configuration change, or credential reset, get the subscription again from the panel.

Monthly plans and data packages should not be compared by total price alone. Monthly plans restore the allowance on a schedule based on the activation date, making budgeting and daily use easier to structure. Data packages have no monthly reset pressure. If usage stays consistently high, a monthly plan is generally easier to manage; if your needs are widely spaced, a data package makes it easier to retain the balance. Before ordering, write down when traffic renews, whether you will use the service continuously, and whether background tasks may consume data, then choose the type that fits.

How to understand remaining time after an upgrade

When you upgrade a monthly plan mid-cycle, the price difference is converted into remaining days. The upgrade does not erase the current cycle and create an unrelated order; it processes the remaining valid time based on the difference between the current and target plans. Before upgrading, open the panel and check the current plan, traffic, and expiry status, then select the target tier. Do not submit the same order repeatedly on multiple pages or keep clicking because the payment page has not returned yet. Go back to the order area, confirm the status, and then decide whether to continue.

If the current plan still covers your near-term tasks, wait until your usage pattern is clearer before upgrading. If sustained transfers have increased noticeably, act before traffic runs out so working devices do not suddenly lose usable configuration. After upgrading, the first step is not to delete the account but to update the client subscription so the local configuration reads the new plan status. Some clients retain old cached data, so traffic information may not change immediately; manually choose “Update Subscription” or re-import the original subscription entry.

Confirm payment and refund details before ordering

VPNLP supports Alipay / WeChat Pay / USDT. After choosing a payment method, complete the payment within the current order flow. Do not hand the order page to an unrelated person. For USDT, follow the order details shown in the panel at that time and check whether the order status has changed. After payment, return to the panel and confirm that the plan is active before copying the subscription. A result shown only by the payment tool is not enough to establish that the client can connect.

The applicable refund wording is 7-day no-questions-asked refund. A refund is useful protection when deciding whether to order, but it does not replace choosing the right plan. Before purchasing, confirm that the platform, traffic type, and payment method fit your needs. If you need to submit a request, use the support-ticket entry in the user panel and provide the order details; never paste a subscription link on a public page. See the Refund Policy for the complete terms.

Type Price & Traffic Traffic Rules Best For
Light Monthly Plan ¥9.9/month with 60GB Resets monthly on the activation date Light searches and short connections
Standard Monthly Plan ¥18/month with 250GB Resets monthly on the activation date Everyday browsing, AI tools, and media access
High-Traffic Monthly Plan ¥28/month with 500GB Resets monthly on the activation date Continuous transfers and multi-device tasks
Data Package ¥158/300GB · ¥358/1000GB · ¥658/3000GB Lasts until used; never expires Intermittent use and backup connections

Account Setup, Ordering, and Confirmation

Create an account with a unique username

VPNLP registration requires no email address; a username and password are enough. Choose a username you can recognize, but do not include a commonly used public handle, real name, or account identifier from another service. Use a unique password and store it in a trusted password manager. Because the account does not depend on an email address, your username and password are essential credentials for later login, order checks, and subscription access. After registration, sign out and log in again once to confirm that you recorded the credentials correctly, before making a payment.

The registration entry is in the user panel. Open it, choose a username and password, and submit to enter the overview. If the browser autofills old credentials from another site, clear them and enter your details again. On a shared device, do not leave the panel signed in; sign out when finished and clear subscription content from the clipboard. VPNLP does not require an email address, which shortens registration, but it also makes account recovery more dependent on how carefully you save your credentials and order details.

Check your account and product before ordering

After entering the Plans area, first confirm that the account shown at the top is the one you just created, then review the monthly plans or data packages. Monthly plans are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Check the product name, traffic, and type—not just the price. Monthly plans reset on the activation date; data packages last until used and never expire. Their ongoing management is different.

After confirming the product, create an order and choose Alipay / WeChat Pay / USDT. Keep the original order page open while the payment flow runs, then return to the panel to check the result. If the browser blocks a new page or the redirect does not complete, check the order list first rather than creating the same order again. Duplicate orders can make status checks confusing. An unpaid order and an active plan are different states; proceed to subscription access only after the panel confirms activation.

How to tell whether an order is actually complete

The reliable indicators are the order status and account plan status in the user panel. A success message from the payment tool confirms that the payment action was submitted, but client access depends on the order being processed in the panel. Return to the overview and check the plan name, traffic, and active status, then open the subscription area to confirm that the entry is available. If the order is still processing, keep the page accessible and refresh later. Do not delete the account, pay again, or repeatedly change products.

If the payment result and panel status do not match, open a support ticket in the panel and provide your username, order ID, selected product, and payment result. Submit only the information needed to locate the order; do not include the subscription link or full password. Describe the issue in order: which product you chose, which supported payment method you used, what the payment service showed, and what the panel currently shows. This is easier to diagnose than simply saying “it doesn’t work.”

Run an account-side check after payment

After the plan becomes active, do not immediately try different clients on several devices. First perform one account-side check in the panel: confirm that the plan type matches your purchase, confirm that traffic information is visible, and confirm that the subscription entry can be copied or imported through the client-specific method. Then use your most familiar device for the first connection. Verifying one device at a time separates account, subscription, and platform issues; changing settings everywhere at once makes the cause of an error difficult to identify.

Once the first connection works, configure other supported platforms one at a time using the same subscription. VPNLP supports unlimited devices, so you do not need a separate order for each device. Devices can use routes in different regions, but all traffic belongs to the plan or data package associated with the same account. Background sync, system updates, and media caching also consume traffic, so after adding devices, watch whether total usage matches your expectations.

  • The username and password have been saved separately, and the re-login check is complete.
  • The product type, price, and traffic in the order match the plan.
  • The payment method is Alipay / WeChat Pay / USDT.
  • The panel shows an active plan before you retrieve the subscription.

Getting Your Subscription, Updating, and Safeguarding It

A subscription link is not an ordinary web address

A subscription link delivers route configuration to the client. It usually contains credentials associated with your account, which the client uses to retrieve route names, connection parameters, and update information. Pasting it into a browser address bar may show text, download content, or return an error; that does not mean the subscription is invalid. Use the compatible client’s “Add Subscription,” “Import from Link,” or similar entry and paste it there so the client can parse the configuration format.

Treat the subscription link as part of your account credentials. Do not publish it in forums, public documents, code repositories, or screenshots, and do not submit it to an uncontrolled online conversion tool. Sharing route names and error symptoms is usually enough for troubleshooting; there is no need to expose the full link. If you suspect the subscription has leaked, reset the subscription entry in the user panel and import the new link on your devices. The old link may stop updating after the reset, so replace it everywhere you use it.

Get the correct entry from the user panel

After signing in to the panel, open the Subscription or Overview area and choose the import method for your current client. Some clients support one-click launch; others require you to copy the link. Before copying, confirm that the plan is active and that you are selecting the subscription entry rather than a web page address. Switch directly to the client and paste it, then clear the clipboard. Avoid copying subscriptions on public devices or in remote collaboration environments, where clipboard history, sync services, and screen-recording tools may retain the content.

An address in a tutorial or troubleshooting document can only serve as a structural example; it cannot be used directly. An obvious placeholder might look like this:

https://example.com/sub?token=YOUR_TOKEN

The real entry must come from the VPNLP user panel. Do not replace the example domain or marker with a guessed value, and do not manually edit parameters in a real subscription. The panel and client handle the subscription format together. Deleting characters, omitting query parameters, or copying across a line break can cause parsing to fail.

The difference between importing, updating, and re-importing

A first import adds the subscription source to the client. Updating a subscription makes an existing source retrieve the route list again. Re-importing means deleting or disabling the old source and then adding a new entry. After route names change, nodes are adjusted, or a plan is upgraded, try updating first. Consider re-importing only when the client keeps reading stale cache, the subscription address has been reset, or the configuration entry is damaged. Do not confuse “Update Subscription” with “Update Client”: the former updates route configuration, while the latter updates the local application itself.

Before updating, disconnect the current connection if possible so the client does not occupy the old route while writing configuration. After the update, confirm that the route list appears normally, then connect to the target region. If the update reports a network error, temporarily switch to a network that can reach the subscription entry and try again. If it reports a format error, copy the link from the panel again and check for spaces, line breaks, or extra punctuation. Do not pass the link through a rich-text editor, which may turn characters into clickable links or add hidden formatting.

How to reduce confusion when moving to another device

When moving to a new device, record the current region and mode on the old device, but do not export a public file containing real credentials. Install the client provided through this site’s panel on the new device, retrieve the subscription again from the user panel, and import it. Verify the connection before deleting the old device configuration. This prevents the old setup from being erased before the new device can connect because of system permissions or import-format issues.

The same account works on Windows, macOS, iOS, Android, and Linux, with unlimited devices. Even so, configuration maintenance should stay organized. For each device, you can record the platform, the client entry source, the last successful update time, and the usual route region—but do not save the complete subscription. Devices that are no longer used should sign out of the client and remove the local configuration, reducing the number of idle devices that retain the subscription.

If the subscription concept is still unfamiliar, read the Guide to Getting, Importing, Updating, and Handling Leaked Subscription Links. It explains the subscription entry’s lifecycle in one place; this chapter puts it into the complete purchase and connection workflow.

Windows, macOS, iOS, Android, and Linux Import

Every platform follows the same core workflow

The five platforms have different interfaces, but the logic is the same: get the client and subscription entry from the user panel, install the client, grant the required network permission, import the subscription, update the route list, choose a region, and start the connection. Then verify the exit region and actual access results. Do not look for similarly named programs on unknown sites before installation or use static installer links. All client entry points for this project are in the user panel and are provided by platform after login.

Before importing, close other tools that are taking over the system proxy or network tunnel. When several tools are enabled at once, the default route, proxy port, and DNS requests may be overwritten repeatedly by different programs. The client may show Connected while the browser still uses the old path. Keep the environment simple during first setup and run only the current client. After verification, consider coexistence with development tools, virtual machines, or LAN proxies.

Windows: Pay attention to the system proxy and background permissions

On Windows, download the client provided through this site’s panel and complete the installation. Open subscription management, choose Add from Link, paste the subscription entry you copied, and save it. Update the subscription; the route list should appear by region. Start with a nearby route or one whose target region is clear, then enable the system proxy or the client’s system connection mode. If Windows asks to allow network access, permit the client according to the current network environment.

If the client looks normal but the browser does not change after connecting, fully close and reopen the browser to rule out reuse of an old connection. Then check whether the current client controls the Windows system proxy. If local pages still fail after closing the client, a stale system proxy may remain; first use the client to disable the system proxy, then exit. Do not simply delete the client directory, as system settings may not be restored.

macOS: Confirm the network extension and proxy owner

When a macOS client connects for the first time, the system may ask you to approve a network extension or add a network configuration. Complete the approval in the system permission screen, then return to the client. After importing the subscription, update the routes, choose a region, and connect. If multiple network extensions appear in system status, confirm that the active one corresponds to the client provided through the VPNLP panel, so an old tool does not continue handling traffic.

If you also use iCloud-related network features, enterprise profiles, or development proxies, test them separately. The simplest approach is to temporarily disable other features that change the exit path, keep only the current client, and restore each item after the basic connection works. For Apple Silicon, system permissions, and Apple service compatibility, read the Mac VPN Compatibility and Permissions Guide. That article focuses on macOS system behavior; this guide focuses on the complete sequence from subscription to verification.

iOS: Allow a new network configuration

On iOS, open the client entry through the user panel and add the subscription after installation. The first time you connect, the system displays a confirmation screen for adding a network configuration; complete the system authorization. Return to the client, confirm that the subscription has updated, and choose a route. If the connection status changes after switching apps, return to the client and check the active route rather than relying only on whether a browser page still opens.

Switching between mobile data and Wi-Fi may require the existing connection to be re-established. If a page remains stuck loading, disconnect the client, wait for the network switch to finish, and reconnect. Do not switch rapidly between several routes: a new connection may be created before the old one is released, making diagnosis harder. Keep one route fixed for exit verification before testing other regions.

Android: Handle connection permissions and battery restrictions

After installing the client provided through this site on Android, open the subscription area, paste the entry, and update it. The first connection requires accepting the system’s network connection prompt. Once connected, allow the client to run in the background under the system’s settings so it is not paused by battery-saving policies when the screen locks or you switch apps. Settings names vary by device; the goal is to let the client keep running when a connection is needed, not to enable every background permission blindly.

If the connection drops frequently after the screen locks, check battery-saving policies first, then check whether Wi-Fi is disabled during sleep. If only certain apps ignore the connection, check whether the client is using global or rule mode and whether those apps are excluded. For the full Android installation, import, permissions, and verification workflow, see the Android VPN Setup from Scratch Guide.

Linux: Clarify the desktop environment and runtime first

On Linux, get the entry provided through this site from the user panel, then import the subscription through the client interface or terminal instructions. Desktop clients generally work like those on other platforms; command-line use requires checking the configuration path, current-user permissions, and process status. Whichever method you use, never write a real subscription directly into a public script or commit it to a code repository. For automation, place sensitive values in a restricted local configuration file and ensure the script reads only from a local path.

After connecting, check the client status first, then use system network tools to see whether the default route has changed. The commands below show existing route and DNS status and contain no account information:

ip route
resolvectl status
curl https://example.com/

The site in the example is only for testing basic network requests; it does not determine the actual exit region. Verify the exit using a trusted IP lookup page together with the target service’s real result. If a command-line client needs to run long term, use the system’s built-in service manager and restrict log access to local administrators.

Platform First-Setup Focus Common Sources of Conflict Check After Disconnecting
Windows Import the subscription and confirm the system proxy Old proxy tools and reused browser connections Whether the system proxy has been restored
macOS Approve the network extension or network configuration Other network extensions and enterprise profiles Current network service status
iOS Allow a new network configuration Network switching and stale connections Whether the system connection indicator has disappeared
Android Confirm connection permissions and background operation Battery-saving policies and app routing Whether the background process ended normally
Linux Confirm the configuration path, permissions, and route Local proxies, containers, and custom DNS Whether the default route and DNS have been restored

Connecting, choosing routes, and verifying results

Verify one path during the first connection

For the first connection, choose one route with a clear target region and keep the client mode simple. Update the subscription first and confirm that the route list is visible. Then choose a region and start the connection. Once the client status is stable, open a new browser window for verification. Do not switch routes, change DNS, enable rule mode, and adjust the browser proxy at the same time. Change one variable at a time so you can identify the layer causing the issue.

A client status of “Connected” only means that the local program has established the expected connection; it does not mean every app uses that path. Browsers may reuse old connections, development tools may use a separate proxy, and enterprise apps may follow their own network policies. Check three layers: whether the client status is normal, whether the current client controls the system proxy or route, and whether the destination app actually sees the selected exit region.

Choose the target region first

When accessing AI tools or streaming services with regional availability, choose an exit region supported by the target service before comparing route types. For general browsing, try a geographically closer region with a shorter path first. IEPL dedicated routes suit situations where international-link stability matters. Relay routes provide an alternative entry path when local direct connectivity is poor. Direct routes are simpler but more affected by current local network conditions. See the Routes page for the detailed region list and route-type descriptions.

Do not treat one result from one route as a long-term conclusion. Home broadband, office networks, Wi-Fi, and mobile networks have different exit conditions, so the same route may perform differently in each environment. Compare routes by keeping the device, task, and client mode unchanged while switching only the route. Observe whether pages load steadily, sessions disconnect frequently, and the destination service detects the correct region. Decorative speed-test figures are not the goal; completing the actual task is the final standard.

Verify the exit and application results

After connecting, open a new browser window and visit a trusted IP lookup page to confirm that the exit region matches the selected route. Then visit the actual destination service and check login, page loading, and content region. If the IP region is correct but the service still reports a regional mismatch, the cause may be browser cache, account region, location permissions, or the service’s own policy. Clear the relevant site’s cache and session, then reopen it; do not switch through a large number of routes at once.

If the IP region does not change, check whether the client is using rule mode only. Rule mode may send the IP lookup page through the local path while sending the destination service through the proxy; global mode is better for initial verification. After verification, switch back to rule mode to reduce unnecessary traffic. Close all other proxies in the system first. Browser extensions may also rewrite proxy settings, so disable them during troubleshooting.

Troubleshoot common failures by layer

When a subscription cannot update, check the plan status and subscription entry first. When the route list exists but connections fail, check the local network, system permissions, and route changes. When the client shows Connected but apps do not change, check the system proxy, route, rule mode, and app cache. When only one service is affected, check the exit region and that service’s account environment. Working by layer prevents every issue from being blamed on the route.

If no web pages work after connecting, disconnect the client and confirm that the underlying network works normally. If it still fails after disconnecting, restore the system proxy or DNS settings and test again. If the basic network works after disconnecting, update the subscription and try a route of a different type. If one network environment always fails while another connects, the issue is more likely in the local network path; repeatedly reinstalling the account and subscription will not help.

Evaluate streaming and AI tools separately

Streaming services consider not only the exit region but also content rights, account region, and cached responses. A route can establish a connection without making every content catalog available. For testing, close the relevant app, connect to a route in the target region, and reopen it. For region and quality details, see the platform notes on Streaming Support.

AI tools pay closer attention to exit region, session environment, and account risk controls. Frequent region changes can make the login environment vary too much. For long-term use, choose a relatively stable region and keep your browser configuration consistent. VPNLP provides usage notes for ChatGPT / Claude / Gemini routes on the AI Tools page. For gaming, distinguish network acceleration from proxy routing; see the Game Accelerators vs. VPN: Latency Explained.

Daily maintenance, traffic management, and renewals

Make subscription updates part of routine checks

The route list in a client is not permanently fixed after one import. Node adjustments, route maintenance, and configuration changes may be delivered through subscription updates. You do not need to delete and re-import frequently, but update the subscription when a usual route disappears, names change, connections keep failing, or a plan is upgraded. Keep the basic network available during updates; if necessary, disconnect the current route first and choose a route again afterward.

If several devices use the same account long term, keep their update timing consistent. When one device connects normally but another has fewer routes, the second may still be using stale cache. Compare the subscription update time and route names on both devices before resetting the whole account. Reset the subscription only after confirming that the entry was exposed, damaged, or specifically needs replacement according to the panel; then replace it on each device.

Watch traffic instead of guessing

Traffic comes from every connected device. Unlimited devices does not mean that each device has its own traffic pool. Cloud sync, system updates, media preloading, and background downloads can all transfer data continuously. If traffic drops faster than expected, check the current tasks on each device and whether the client is in global mode. Global mode sends more apps through the route, while rule mode can keep requests that do not need international access on the local path.

Monthly plans reset on the activation date, so use the cycle shown in the panel rather than assuming a calendar-month reset. Data packages last until used and never expire; they do not replenish automatically when a new month begins. If a monthly plan is consistently insufficient, compare a higher tier and remember that the mid-cycle upgrade difference is converted into remaining days. If usage is widely spaced, reassess whether a data package better fits your routine. Confirm every change on the Plans page and in the user panel rather than relying on old screenshots.

Check the current plan before renewing

Before renewing, open the panel and check the current plan, remaining traffic, and order status. Do not assume the service is active just because the client still displays route names; it may be retaining old configuration. After creating a renewal order, pay with Alipay / WeChat Pay / USDT and return to the order area to confirm the status. If the page does not change immediately, refresh the order first instead of submitting payment again.

After renewal, update the subscription once on your usual device and confirm that the route list and connection status are normal. Update other devices as needed. If renewal also includes a plan upgrade, remember that the mid-cycle price difference is converted into remaining days. When recording a renewal, save only the order details and plan name; do not paste the subscription link into financial notes or shared spreadsheets.

Replace devices and retire old ones

Move to a new device by getting the client and subscription again from the user panel. Do not copy the entire application directory from the old device. System permissions, configuration paths, and network extensions cannot be reused directly across platforms. After the new device passes verification, disconnect the old device, delete its subscription, and uninstall the client if it is no longer needed. This reduces the chance of old configuration remaining on an idle drive, backup, or shared account.

Before selling, handing over, or reinstalling a device, clear the local subscription first. If you cannot confirm that the old device was cleaned, reset the subscription entry in the panel and re-import it on the devices you keep. VPNLP’s unlimited-device policy removes device-slot limits during migration, but you still remain responsible for safeguarding the subscription. The more devices you have, the more useful it is to maintain a device list that contains no sensitive links.

When to submit a support ticket

If the service still does not work after basic troubleshooting, open a support ticket from the user panel. An effective ticket includes the platform, network environment, whether the plan is active, whether the subscription updates, the route types tested, the client’s exact error text, and the order in which the issue occurred. Do not write only “connection failed,” and do not submit your password or full subscription link. Before sharing a screenshot, crop out account credentials and subscription content.

For order and payment issues, include the order ID and payment method. For platform issues, specify Windows, macOS, iOS, Android, or Linux. For a service-specific issue, state the selected exit region and target service, but omit unrelated private information. A structured description lets support staff determine whether the issue belongs to the account, subscription, client, route, or destination service.

  • Update the subscription before deleting the account when a route fails.
  • Monthly plans reset on the activation date; data packages last until used and never expire.
  • Traffic is shared across devices on one account, so check background sync and global mode.
  • After renewing or upgrading, manually update the subscription in the client.
  • Clear subscriptions from idle devices; reset the entry if you cannot confirm removal.

Routing rules, fixed regions, and advanced use

Stabilize the basic connection before enabling routing rules

Routing rules send requests that need international routes through the client while keeping other requests on the local path. This can reduce unnecessary traffic and prevent local services from triggering extra verification when the exit region changes. Before enabling rules, complete basic verification in global mode and confirm that the subscription, permissions, and route all work. If the basic connection is not established first, it becomes difficult to tell whether a problem comes from the route or from a rule that did not match.

Start rule configuration with simple cases. Create a route group for a clearly identified destination service, then retain the default path. Test immediately after each added rule rather than importing a large rule set from an unknown source. Too many rules increase maintenance costs and may misroute traffic when domains change. For most users, the client’s built-in rule mode is easier to maintain than a complex hand-written configuration.

Keep a relatively stable exit region for AI tools

Services such as ChatGPT, Claude, and Gemini use the exit region and session environment when determining access status. For long-term use, choose a region compatible with the target service and keep it relatively stable. Frequent switches between distant regions can constantly change the login environment. Keep browser settings, account region, and exit location as consistent as possible. If something goes wrong, return to the last route that worked before checking cache and session state.

If different AI tools require different regions, create separate rule groups when the client supports them, but do not send login requests and content requests for the same service through different exits. Inconsistent request paths can cause repeated sign-ins, regional errors from APIs, or interrupted content loading. For region-specific details, consult the AI Tools Access Guide and the Claude route-selection article.

Organize streaming routes by platform and region

Organize streaming routes by target platform and content region; there is no need to keep every region in your favorites. After finding a route that reliably handles playback, save it or keep it as a frequent choice in the client. Before switching content regions, close the streaming app, change the route, confirm the exit, and reopen the app. Old cache may retain the previous region’s catalog, so the interface may not refresh immediately even after the route changes successfully.

When playback stops, first determine whether the basic network disconnected, the route changed, or the app has a cache issue. Lowering quality can help determine whether data is transferring continuously, but it does not replace route verification. If web pages work normally while only one platform fails, check that platform’s notes on the Streaming Support page instead of changing the entire system’s DNS and proxy settings.

Development environments, terminals, and virtualization

Development tools may read the system proxy or use separate environment variables. Terminal requests can differ from browser results because the terminal process read old proxy variables at startup. Open a new terminal while troubleshooting and check whether proxy settings exist in the current environment. The example command shows only variable names and contains no real credentials:

env | grep -i proxy
ip route
resolvectl status

Containers, virtual machines, and remote development environments have their own network namespaces and may not inherit the host path automatically. Confirm that the host connects normally before testing the virtual environment. If the failure occurs only inside the virtual environment, focus on its default route, DNS, and proxy variables rather than resetting the VPNLP subscription. When sharing configuration files, remove subscription addresses, access tokens, and account details; keep only the publicly shareable rule structure.

Build a personal configuration process you can recover

For long-term use, the goal is not to make settings complicated but to ensure every step can be undone. Keep a record without sensitive information: the current platform, client source as the user panel, usual exit region, global or rule mode, and the last successful action before an issue. Do not record the complete subscription, put passwords in ordinary text files, or upload the entire client configuration directory to public cloud storage.

Before changing the system proxy, DNS, or route, record the original state. Restore each item after testing. If the client offers a normal exit method that restores the system proxy automatically, disconnect through the client before quitting. Force-ending a process is appropriate when the program is unresponsive, but check the system network state afterward. The more recoverable the configuration, the easier device migration and fault diagnosis become.

The practical boundary of privacy and logs

VPNLP should be used alongside normal device security. A client connection handles only traffic that passes through it; it cannot replace system updates, account password management, browser permission controls, or file encryption. Do not save login sessions on public devices. Use a separate system account on shared devices. Do not save subscription entries in browser sync. After use, clear the clipboard and download history, and confirm that the client is disconnected.

When reviewing troubleshooting logs, capture only the portions related to the error. Logs may contain route names, local paths, or network-environment information; inspect and hide unnecessary details before submitting them. A no-logs policy describes the service-side privacy principle; it does not mean you can ignore records left by local software, browsers, or the operating system. See the complete rules in the Privacy Policy.